Patient Service Center

Extended Hours of Operation

  • Monday - Thursday 8:00am until 9:00pm ET
  • Friday 8:00am until 8:00pm ET

Electronic Account Action Sheets

  • Designed to monitor and record reasons for incoming patient calls
  • Provider Statistic Reports categorize the top referring physicians patient calls by reason codes and frequency
  • Assist in identifying problems with referring physician offices and insurance companies

On-Line Patient Service Center, www.pathologybilling.com

  • Provides an online payment option
  • Ability to update insurance information from any location
  • Patients can submit an inquiry about a bill and receieve a respose within 1 business day
  • Educational links are provided on hot topcis in the health industry
  • Linked from the PSA corporate website, www.psapath.com

Automated Pay by Phone Option

  • Available 24 hours a day, 7 days a week
  • No hold time
  • Patients can check balances and make payments

Language Services

  • 150 languages provided by Certified Language International (CLI) and LLE Language Services
  • In-house bilingual representatives available (German, Spanish)

Educational On-Hold Messages

  • Educates patients as to why they are receiving a bill
  • Provide information on awareness issues (e.g., breast cancer, prostate cancer, skin cancer)
  • Promotes Patient Service Center website and informs patients of the different methods they can use to contact the Patient Service Center